Cold Calling Pensioners has a Law Change

Updated: Apr 13


Cold calls about pensions are currently unlawful in certain conditions observing an adjustment in the law.


Unwanted calls are the most well-known technique for organizations who work pension related scams to contact individuals and new enactment presented by the government from 9 January 2019 plans to address this.


ICO Investigations Manager, Andy Curry, stated:


”These calls cause untold misery to thousands of people and we are pleased that the law now offers greater protection to stop them from being scammed out of their hard-earned pensions by unscrupulous operators.


“The ICO has powers to go after companies who make these nuisance calls and their directors and can impose fines of up to £500,000. We would encourage people to report calls like this to us to help us take action.”


The ban prohibits cold calling in relation to pensions, except where:

  1. the caller is authorized by the FCA, or is the trustee or manager of an occupational or personal pension scheme, and;

  2. the recipient of the call consents to calls from the caller or has an existing client relationship with the caller such as might give rise to an expectation of receiving cold calls from that caller.


The source of this article is from the ICO blog and more information can be found here https://ico.org.uk/your-data-matters/nuisance-calls/

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